Privacy Policy

Scope and controller

This Policy applies to amoon.qa, AMOON OS and its connected modules, including company profiles, Live, SMMA and Ads Manager, AMOON AI, Academy, Interior Design, Shop, Hub, CRM, ERP, website builder, wallet, quotations, invoices, RFQs, jobs, notifications, applications and support services.

AMOON Trading and Interior Design, Commercial Registration 207420, Doha, Qatar ("AMOON", "we", "us") is the controller of personal information handled for these services, except where a third party acts as an independent controller under its own policy.

Information we collect

We receive information directly from you, from your organization, from connected services you authorize, from public business sources, and automatically when you use the platform.

How and why we use information

• Provide, personalize and maintain the AMOON services you request.
• Create accounts, authenticate users, remember language/currency and protect access.
• Build websites and content, operate campaigns, display analytics and synchronize authorized platform data.
• Process orders, subscriptions, wallet entries, quotations, invoices, support and service communications.
• Moderate content, prevent fraud, spam, malware, misuse and security threats.
• Improve reliability, performance, accessibility and product experience using aggregated or de-identified insights where practical.
• Comply with accounting, tax, regulatory, court and other lawful obligations.

Depending on the context, processing is based on your consent and instructions, performance of a contract, our legitimate interest in operating and securing AMOON, or compliance with law. Where consent is required, you may withdraw it without affecting earlier lawful processing.

AI features and automated processing

Prompts, selected project context and files may be sent to configured AI service providers to generate text, analysis, layouts or other requested output. Do not submit passwords, card data, confidential government identifiers or information you are not permitted to process. AMOON may apply usage limits, safety filters and automated abuse detection. AI output can be inaccurate and should be reviewed before publication or business decisions. Connected Google Ads data is not used to train generalized AI models.

When information is shared

We disclose only what is reasonably necessary:

• Service providers: hosting, Cloudflare security and storage, email, analytics, customer support, AI, media delivery, payment and infrastructure providers acting under appropriate duties.
• Connected services: Google, Meta, TikTok, Shopify, WooCommerce or another platform when you direct AMOON to read, publish, synchronize or manage information.
• Your organization and audience: authorized team members, recipients and the public when you intentionally publish or share content.
• Legal and safety: competent authorities or advisers when required by law or reasonably necessary to protect users, AMOON or others.
• Business change: a legitimate successor in a merger, financing, reorganization or sale, subject to confidentiality and applicable law.

AMOON does not sell or rent personal information.

Retention and security

We retain information only for as long as needed to provide the service, maintain security and audit trails, resolve disputes, enforce agreements and meet accounting or legal requirements. Connected tokens and imported platform data are deleted or deactivated when no longer needed, when the connection is revoked, or following an eligible deletion request, subject to backups and mandatory retention. Temporary uploads may have shorter deletion periods where stated in the relevant feature.

Measures include encrypted HTTPS transport, access controls, server-side credential storage, account authentication, logging, backups, Cloudflare protections and restricted administrative access. No internet service can promise absolute security; notify us immediately if you suspect unauthorized use.

Your rights and choices

Subject to applicable law, including Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy, you may request access, correction, a copy, deletion or restriction of eligible personal information; object to certain processing; withdraw consent; change communication preferences; and complain to the competent authority.

You can update profile information in AMOON, disconnect integrations, revoke third-party permissions or email [email protected]. We may verify your identity before acting. Some information may be retained where legally required or necessary for security, fraud prevention, transactions or legal claims.

Cookies, international transfers and children

AMOON uses essential cookies for login, security, language, currency, sessions and platform operation, plus limited analytics or preference technologies where permitted. Browser controls can block cookies, but essential functions may stop working.

Providers or connected platforms may process information outside Qatar. Where required, we use reasonable contractual, technical and organizational safeguards for cross-border processing. AMOON is intended for business users and people aged 18 or older; we do not knowingly collect children’s information without lawful authorization.

Updates and contact

We may update this Policy when services, integrations or legal requirements change. Material changes will be posted here and the effective date will be updated.