Refund and Cancellation Policy

Last updated: August 2026

Before work begins

You may request cancellation before AMOON begins a custom service. Any eligible refund will exclude non-recoverable third-party costs already authorized or paid for your order.

After work begins

Custom design, marketing, digital production and professional services involve reserved time and work performed for the customer. Refund eligibility after work begins is assessed according to the completed work, approved milestones, third-party costs and the applicable quotation or package terms.

Subscriptions

You may cancel future renewal of a subscription through the available account controls or by contacting AMOON. Cancellation stops future billing but does not automatically reverse a completed billing period unless required by law or expressly stated in the selected plan.

Digital products and data

Downloaded, delivered or accessed digital products are generally not refundable after delivery or access, except where defective, materially different from the agreed description, or where applicable law provides otherwise.

Defective or incorrect delivery

Contact AMOON promptly with the order reference and evidence. AMOON will review the issue and, where appropriate, correct, replace, re-perform or refund the affected item in accordance with applicable consumer rights.

Requesting a cancellation or refund

Send your account email, order/reference number, service name and reason to info@amoon.qa. Approved refunds are returned through an appropriate available method and processing time may depend on the payment provider.

This policy does not limit mandatory rights under applicable Qatar consumer-protection law.

Contact: info@amoon.qa · +974 6602 0160 · Doha, Qatar · CR 207420